g77u Privacy Policy

1. Introduction

g77u is an online entertainment platform offering cricket betting, live casino, and slot games to adult players in Bangladesh. We are committed to protecting the personal data of every user who interacts with the platform, whether through the website at g77u.io or any associated mobile interface.

This Policy is intended to be clear and readable. It tells you precisely what information we hold about you and why, who we may share it with, how long we keep it, and how you can exercise control over it. If you have any questions after reading this Policy, please contact us at [email protected].

This Privacy Policy should be read alongside the g77u Terms & Conditions and Responsible Gaming Policy, both of which are published on this website. Together, these documents form the complete framework governing your relationship with g77u.

2. Data Controller

For the purposes of applicable data protection law, g77u acts as the data controller in respect of personal data collected through the g77u platform. As data controller, g77u determines the purposes for which and the manner in which your personal data is processed.

All data protection enquiries, subject access requests, and privacy-related complaints should be directed to the g77u data protection contact at [email protected]. Please mark the subject line of your email clearly as "Privacy Enquiry" or "Data Subject Request" so your message is routed to the appropriate team.

3. Data We Collect

The categories of personal data we collect and process about you include the following:

3.1 Identity and Contact Data

• Full legal name as provided at registration
• Date of birth
• Bangladeshi mobile phone number
• Email address (where provided)
• Residential address (where required for KYC verification)

3.2 Identity Verification (KYC) Data

• National Identity Card number or passport number
• Copies of government-issued photo identification documents
• Proof of address documentation
• Selfie or biometric image (where required for identity verification)

3.3 Financial Data

• Mobile wallet identifiers (e.g., registered bKash or Nagad number)
• Bank account details where bank transfer is used
• Transaction history: deposits, withdrawals, amounts, dates, and payment method used
• Account balance history

3.4 Platform Usage Data

• Betting history: markets wagered on, stakes, outcomes, and settlement records
• Casino and slot game session data
• Login timestamps and session duration records
• Bonus and promotion redemption history
• Customer support interactions and correspondence

3.5 Technical Data

• IP address at time of registration and each subsequent login
• Device type, operating system, and browser version
• Geolocation data derived from IP address
• Cookie identifiers and similar tracking technologies
• Referring URL and on-site navigation behaviour

4. How We Collect Data

g77u collects personal data through the following channels:

• Direct submission: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in a promotion.
• Automated collection: Technical data collected automatically when you access the platform, including IP address, device identifiers, and session data gathered via cookies and similar technologies.
• Third-party providers: Identity verification services, payment processors (such as bKash, Nagad, Rocket, and Upay), fraud detection partners, and data analytics providers may share data with us as part of their service delivery to g77u.
• Publicly available sources: In limited circumstances, we may verify information you have provided against publicly available records for fraud prevention or KYC compliance purposes.

5. How We Use Your Data

g77u uses your personal data for the following purposes:

g77u does not use your personal data for automated decision-making that produces significant legal effects on you without human review. Where automated tools are used for fraud detection or responsible gaming monitoring, flagged cases are reviewed by a member of the g77u compliance team before any action is taken.

6. Legal Basis for Processing

g77u processes your personal data on the following legal bases:

• Contractual necessity: Processing required to register your account, deliver the services you have requested, and process financial transactions.
• Legal obligation: Processing required to comply with applicable laws, including age verification, anti-money laundering obligations, and record-keeping requirements.
• Legitimate interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and service analytics, where such interests are not overridden by your data protection rights.
• Consent: Where we send optional marketing communications, we will rely on your explicit consent, which you may withdraw at any time by contacting [email protected].

7. Sharing Your Data

g77u does not sell your personal data to third parties. We share personal data only in the following circumstances and only to the extent strictly necessary:

7.1 Service Providers

We engage third-party service providers who process data on our behalf under contractual data processing agreements. These include identity verification and KYC providers, payment processors (bKash, Nagad, Rocket, Upay, and banking partners), game content providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), fraud detection and security services, and cloud hosting and infrastructure providers.

7.2 Legal and Regulatory Disclosure

We may disclose personal data to law enforcement agencies, regulatory authorities, or courts where we are required to do so by applicable law, court order, or where we believe disclosure is necessary to protect the rights, property, or safety of g77u, its users, or the public.

7.3 Business Transfers

In the event that g77u undergoes a merger, acquisition, or sale of all or a material portion of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified via email or a prominent notice on the platform if such a transfer affects the terms under which your data is held.

7.4 Responsible Gaming Partners

Where a player requests self-exclusion or where g77u identifies signs of problem gambling behaviour, limited identity data may be shared with responsible gambling support organisations to facilitate appropriate intervention and assistance.

8. International Transfers

Some of the third-party service providers used by g77u operate from locations outside Bangladesh. Where personal data is transferred internationally, g77u takes steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that required within Bangladesh. These safeguards include contractual clauses requiring the recipient to process data in accordance with applicable data protection standards.

If you would like further information about the specific safeguards applied to any particular international data transfer, please contact us at [email protected].

9. Data Retention

g77u retains personal data for as long as is necessary for the purposes set out in this Policy, or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the full duration of your account relationship with g77u and for a period of five (5) years following account closure.
• KYC and identity verification documents: Retained for a minimum of five (5) years from the date of verification, in line with standard anti-money laundering record-keeping practices.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer support records: Retained for three (3) years from the date of the last interaction.
• Technical and usage logs: Retained for up to twelve (12) months, after which they are aggregated or anonymised.

When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you as an individual.

10. Data Security

g77u implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Encryption of sensitive data at rest within our databases
• Access controls restricting data access to authorised personnel only, on a need-to-know basis
• Regular security assessments and vulnerability testing of platform infrastructure
• Multi-factor authentication for administrative access to systems holding personal data
• Staff training on data protection obligations and secure data handling practices
• Incident response procedures for the detection, reporting, and remediation of data security breaches

While g77u applies robust security measures, no online platform can guarantee absolute security. In the event of a data security incident that is likely to result in a risk to your rights and freedoms, g77u will notify affected users without undue delay, along with guidance on the steps you can take to protect yourself.

You also have a role to play in keeping your account secure. You must keep your login credentials confidential, use a strong and unique password for your g77u account, and notify [email protected] immediately if you suspect any unauthorised access to your account.

11. Cookies & Tracking Technologies

g77u uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that help the platform function correctly and allow us to understand how users interact with our services.

11.1 Types of Cookies We Use

• Strictly necessary cookies: Essential for the platform to function. These include session authentication cookies that keep you logged in during an active session. These cookies cannot be disabled without breaking core platform functionality.
• Performance and analytics cookies: Used to collect aggregated, anonymised information about how users navigate the platform, which pages are most visited, and where errors occur. This data helps us improve the user experience.
• Functionality cookies: Used to remember your preferences, such as language or display settings, so you do not need to re-enter them on each visit.
• Fraud detection cookies: Used by our security systems to identify unusual access patterns and protect against account takeover and fraud.

11.2 Managing Cookies

You may control cookie settings through your browser's privacy settings. Please note that disabling certain cookies may affect the functionality of the g77u platform, including your ability to log in or access your account. Instructions for managing cookies are available in the help documentation for all major browsers.

12. Your Privacy Rights

Subject to applicable law, you have the following rights in respect of your personal data held by g77u:

• Right of access: You may request a copy of the personal data g77u holds about you. We will provide this within a reasonable timeframe and at no charge for the first request in any twelve-month period.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected. Minor details such as contact information can often be updated directly within your account settings.
• Right to erasure: You may request that g77u delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations. Note that we cannot delete data we are required to retain by law.
• Right to restriction of processing: You may request that we restrict processing of your personal data in certain circumstances, for example while a dispute about accuracy is being resolved.
• Right to data portability: Where processing is based on your consent or on a contract with you, and is carried out by automated means, you may request a copy of your data in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing carried out on the basis of legitimate interests, including profiling for fraud detection purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please submit a written request to [email protected], clearly marked "Data Subject Request". We will acknowledge your request within 5 working days and aim to fulfil it within 30 days. We may ask you to verify your identity before processing any request that involves accessing or modifying your personal data.

13. Minors & Age Policy

g77u employs age verification procedures during the registration process and may require documentary proof of age at any time. If we discover, or have reasonable grounds to suspect, that personal data has been collected from a person under the age of 21, we will promptly delete that data and close the associated account. Any funds held in such an account will be handled in accordance with our Terms & Conditions and applicable law.

If you are a parent or guardian and believe that a minor in your care has created an account with g77u, please contact us immediately at [email protected] so we can take appropriate action.

14. Changes to This Policy

g77u reserves the right to amend this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this Policy, we will notify registered account holders via the email address on file or through a prominent notice displayed on the platform at the time of login.

The "Last Updated" date at the top of this document indicates when the current version of the Policy came into effect. Non-material changes — such as typographical corrections or minor clarifications that do not alter the substance of our data practices — may be made without prior notice. We encourage you to review this Policy periodically to stay informed about how we protect your data.

Continued use of the g77u platform following the effective date of any update to this Policy constitutes your acknowledgement of the changes.

15. Contact & Complaints

If you have any questions, concerns, or complaints about the way g77u handles your personal data, or if you wish to exercise any of the privacy rights described in Section 12, please contact our data protection team:

If you are not satisfied with our response to your privacy complaint, you have the right to escalate the matter to the relevant data protection authority in Bangladesh or seek independent legal advice. g77u will cooperate fully with any regulatory investigation relating to the handling of personal data.